Everything after handover, on one page.

3yrsManufacturer's warranty, from first registration
2rangesOne term, identical on Touring Terrain and Terrain Tuff
0formsYour dealer registers your warranty at handover
1teamBuilt and backed from Campbellfield, Melbourne

One page for everything after you buy: book a service, start a warranty claim, order parts, find a dealer or raise a problem. Every job here has a form and a named path to a person at Campbellfield, and your Australian Consumer Law rights sit above all of it.

Need something right now?

The two things owners contact us about most, and a phone that a person answers. If it is urgent and you are on the road, call first and we will sort the paperwork after.

Book a serviceMake a warranty claimCall us
Or email support@networkrv.com.au, or call 0492 003 899.

Owner services

What do you need help with?

Seven jobs, one page: servicing, warranty, parts, dealers, your rights, complaints and anything that does not fit a box. Pick the one that matches and we will take it from there.

01Book a serviceTell us about your van and where you are, and we will match you with the right service location. Servicing to the schedule in your Owner's Handbook is what keeps the warranty in force.Open the formTakes about 2 minutes
02Make a warranty claimSomething not right? Start a claim. Have your proof of purchase and chassis number ready, and do not start repairs before they are authorised, or the cost may not be covered.Start a claimTouring Terrain and Terrain Tuff
03Find a dealer or service agentAuthorised Network RV dealers handle servicing, warranty work and parts. Find the one nearest home, or nearest wherever the trip has taken you.Find your nearestAustralian dealer network
04Warranty terms and your rightsWhat the three-year manufacturer's warranty covers, the servicing that keeps it in force, how to claim, and the Australian Consumer Law guarantees that sit above it.Read the termsPlain English, exclusions listed, ACL rights first
05Make a complaintHow to raise a problem, who handles it, our 48-hour acknowledgment target, and the external bodies you can go to at any time.See the processAcknowledged within 48 hours
06Something else? Get in touchNot sure which box your question fits? Send us a message and we will get it to the right person, or call.Send a messageOr email support@networkrv.com.au

Thinking about a Network RV?

Not an owner yet?

These are not owner-support jobs, they are the four things people ask before they buy. Work out which range fits, get the layouts, see a van in person, or put a question to a dealer.

Touring Terrain or Terrain Tuff?Two ranges, not a ladder. Six systems change between them, everything else is the same van. See the six side by side and buy for the terrain you will cover.Compare the ranges41 layouts across both
Get the layouts and specsEvery layout in both ranges, with the specification for each, sent to your inbox.Request the brochureTakes about a minute
Book a dealer visitAn hour in the van answers more than any spec table. Tell us where you are and it will be ready when you arrive.Book a visitTakes about 2 minutes
Ask a dealer a questionLayouts, lead times, tow questions. Put it to your nearest Network RV dealer and get a straight answer.Ask a dealerTakes about a minute

Quick answers

The questions owners ask.

The short versions. The warranty terms and the complaints process pages carry the full detail, and anything not here, ask us.

Use the Book a service form on this page and we will match you with a service location for your van and where you are. Servicing to the schedule in your Owner's Handbook is what keeps the warranty in force, so if you are not sure when the next one is due, send the form anyway and we will check it with you.

Contact your Network RV dealer first. Claims go through the dealer to the team at Campbellfield. Have your proof of purchase and your chassis number (on the compliance plate on the A-frame) ready, and do not start repairs before they are authorised: work done without authorisation may not be covered. If you are travelling and your dealer is not nearby, use the Make a warranty claim form and we will arrange an approved repairer near you.

New Network RV caravans carry a five-year structural warranty on the chassis frame, wall and roof frame and furniture carcass, and a three-year manufacturer's warranty on manufacture and assembly, with a further two-year sealant extension when the 36-month sealant service is completed. The same cover applies to Touring Terrain and Terrain Tuff. Appliances and components made by other manufacturers, such as the fridge, air conditioner and suspension, carry their own manufacturers' warranties. The full cover, the exclusions and how to claim are in the warranty terms and in your Owner's Handbook.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure. The written warranty is in addition to those rights, and where your consumer rights are stronger, they prevail.

The warranty stays in force as long as your caravan is serviced on schedule, to the standard set out in your Owner's Handbook, and you keep the records. Warranty repairs themselves go through the Network RV dealer network. If you are travelling and your usual dealer is not nearby, contact us before the service is due and we will sort an approved option with you. Your Australian Consumer Law rights are not affected by where the van is serviced.

Yes. Get in touch with your nearest Network RV dealer, with your model and chassis number if you have them, and they can help you find the right parts. Parts for both ranges come from the one Campbellfield line, so Touring Terrain and Terrain Tuff are supplied the same way.

Contact your dealer first, then Network RV Customer Experience at Campbellfield if it is not resolved. We aim to acknowledge complaints within 48 hours, and you get a case reference, a named person and the outcome in writing. You can also contact the ACCC or your state or territory consumer agency at any time, before, during or after our process. The complaints process page sets out each step.

The Network RV warranty on this site applies to caravans built by JB Caravans Pty Ltd. Caravans built by Network RV Pty Ltd (in administration) are outside it, and JB Caravans Pty Ltd did not take on that company's warranty obligations, customer deposits or contracts. We can supply parts and paid servicing for those vans; ask us and we will tell you plainly what we can do. Your Australian Consumer Law rights in respect of your purchase are unaffected by this.

The warranty is provided to the original purchaser and is not automatically transferable. A transfer requires an inspection by an authorised Network RV dealer, and if approved the new owner gets the remaining warranty period only; transfer pricing is confirmed by the dealer. Contact your nearest dealer with the chassis number and we will confirm exactly what is covered on that van. Your Australian Consumer Law rights apply to your purchase regardless.