Privacy policy.

Section 01Who we are

J.B. Caravans Pty Ltd (ABN 94 153 020 047 · ACN 153 020 047) operates the Network RV Caravans brand and this website at networkrv.com.au. Our registered address is 2040–2060 Sydney Road, Campbellfield VIC 3061.

References to “we”, “us” or “Network RV” in this policy mean J.B. Caravans Pty Ltd in connection with this website.

We are part of JB Group. Other JB Group brand websites publish their own privacy policies, and those policies apply when you interact with those sites.

Section 02What personal information we collect

Information you give us

When you submit the enquiry form on this website, or contact us by phone or email, we may collect:

• Your name
• Email address and phone number (phone is optional)
• Your state or territory
• Your enquiry type: a van on order or in build before 11 June 2026, parts or service, buying a caravan, dealer or supplier, or other
• The content of your message, including any van details you choose to provide such as a model, VIN or build number

Only your name, email address and enquiry type are required. Everything else is optional, and you can choose how much to tell us.

Information collected automatically

When you visit this website, our hosting and security providers may automatically collect limited technical information, including:

• IP address and approximate location at city or region level
• Browser type, version and device type
• Pages requested, timestamps and referring URL
• Standard server and delivery logs needed to operate and secure the site

This site does not currently use Google Analytics or similar third-party marketing analytics. If that changes, we will update this policy.

Sensitive information

We do not seek sensitive information as defined in the Privacy Act, and you should not include it in an enquiry. If your enquiry concerns a financial loss or hardship arising from the administration, please share only what is necessary, and note the section above about where those claims belong.

Section 03How we use your information

We use personal information only for purposes reasonably necessary for, and directly related to, our business. These include:

• Responding to your enquiry and routing it to the right team
• Arranging parts supply or paid servicing for a Network RV van you own
• Connecting you with your nearest dealer where you have asked us to
• Corresponding with you about a caravan left in the factory, including confirming build or VIN details
• Managing dealer and supplier relationships
• Operating, securing and improving this website
• Meeting our obligations under Australian law

We will not use your personal information for a secondary purpose without your consent, unless an exception under the Australian Privacy Principles applies. We do not currently send marketing emails from this website, and submitting an enquiry does not subscribe you to anything.

Section 04Who we share it with

We do not sell your personal information. We may share it in these limited circumstances:

• JB Group companies: where your enquiry is better handled by another team or brand within the group
• Dealers: where you have asked to be connected with a dealer, we pass your enquiry to the relevant dealership so they can contact you
• Service providers: website hosting, email delivery and security tooling. These providers act on our instructions and may not use your data for their own purposes
• Professional advisers: our legal and accounting advisers where necessary
• Legal and regulatory bodies: where required by law, court order, or to establish or defend a legal claim
• Business transfers: if the business operating this website is acquired, merged or restructured, your information may transfer to a successor entity subject to this policy

We do not pass enquiries to the administrators of Network RV Pty Ltd unless you ask us to, or we are required to by law.

Some of our service providers store or process data outside Australia, including in the United States. Before disclosing personal information to an overseas recipient we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, unless you have consented or another exception under APP 8 applies.

Section 05Cookies and similar technologies

We use limited cookies and similar technologies needed for this website to function, for example security, load balancing and basic session behaviour provided by our hosting platform.

We do not currently use analytics or marketing cookies on this site. You can manage or disable cookies in your browser settings, though disabling essential cookies may affect how the site loads or behaves.

Section 06Storage, security and retention

We store personal information using reputable third-party hosting and service providers, some of which are located outside Australia, including in the United States. We take reasonable technical and organisational steps to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure, as required by APP 11.

No transmission of data over the internet is entirely secure, and you provide your information at your own risk. If an eligible data breach affects your personal information, we will notify you in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

We keep personal information only for as long as reasonably necessary for the purpose it was collected, or as required by law. Enquiry correspondence relating to a caravan in the factory may be retained for longer where it forms part of our records of that matter.

Section 07Your rights and choices

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may:

• Request access to the personal information we hold about you (APP 12)
• Request correction of information that is inaccurate, incomplete or out of date (APP 13)
• Opt out of direct marketing at any time, if we ever send it: use the unsubscribe link in any marketing email or contact our Privacy Officer
• Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, contact our Privacy Officer using the details below. We will respond within a reasonable time and no later than 30 days. There is no charge to make a request, though we may charge a reasonable cost for supplying access in some circumstances. We may need to verify your identity before acting on a request.

Section 08Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology or legal obligations. Any changes will be published on this page with a revised date at the top.

This is an interim website while the full Network RV Caravans site is being built. When the new site launches, this policy will be reviewed and reissued, and material changes will be notified by prominent notice on the website before they take effect.

Section 09Contact us and complaints

For privacy enquiries, access or correction requests, or complaints, contact our Privacy Officer:

We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it, and respond in writing.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.